Privacy Policy

1 Information We Collect

When you use Reteni, we may collect the following types of information:

• Account Information: Your name, email address, password, and profile information when you create an account.
• Content Data: The content you generate, save, and share within the app. This is stored securely to provide our services.
• Usage Data: Information about how you use Reteni, including features accessed, generation counts, and timestamps.
• Device Information: Your device model, operating system, app version, device ID, and unique identifiers for functionality and analytics.
• Subscription Information: Details about your subscription plan, billing information, and payment history.
• Log Data: Server logs including IP address, browser type, and access timestamps.

2 How We Use Your Information

We use collected data for the following purposes:

• To provide, maintain, and improve Reteni and our services.
• To process your subscription and handle billing.
• To generate and deliver content according to your requests.
• To send you service-related announcements and updates.
• To respond to your support requests and inquiries.
• To monitor app performance and fix bugs.
• To comply with legal obligations and protect against fraud.

3 App Store Compliance

Reteni complies with App Store and Google Play privacy guidelines:

• Apple App Store: We comply with Apple's privacy policy requirements including transparent data collection, user consent for tracking, and clear disclosure of data practices.
• Google Play: We follow Google Play's data safety requirements including encryption, secure data transmission, and user control over personal information.
• Tracking & Analytics: We use analytics to improve user experience. You can opt out of tracking through your device settings.
• User Consent: We obtain explicit user consent for any data collection beyond what is necessary to provide the service.

4 Data Storage & Security

We implement industry-standard security measures to protect your information:

• Data is encrypted in transit using TLS 1.3 protocol.
• Sensitive data at rest is encrypted using AES-256 encryption.
• We conduct regular security audits and penetration testing.
• Only authorized personnel have access to user data.
• We maintain secure data centers with physical and digital access controls.

While we use best efforts to protect your data, no method of transmission is 100% secure. You use our service at your own risk.

5 Data Retention

We retain your personal information as follows:

• Active Accounts: Data is retained while your account is active.
• Inactive Accounts: After 12 months of inactivity, we may delete your data or anonymize it.
• Subscription Data: We retain billing records for 7 years to comply with tax regulations.
• Content Data: Generated content is deleted after 30 days if not explicitly saved by you.
• Deletion Requests: You can request account deletion at anytime, and we will delete your data within 30 days, except where required by law.

6 Third-Party Services

Reteni uses third-party services for specific functions:

• Payment Processors: Stripe and Apple In-App Purchase for secure payment processing. These services have their own privacy policies.
• Cloud Infrastructure: AWS or Google Cloud for secure data storage and processing.
• Analytics: We use Firebase Analytics to understand user behavior and improve the app.
• Support Services: We may use Zendesk or similar for customer support.

All third-party providers are bound by confidentiality agreements and only access data necessary to provide their services.

7 Your Rights & Choices

You have the following rights regarding your personal data:

• Access: Request a copy of all personal data we hold about you.
• Correction: Request we correct inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated data.
• Portability: Request your data in a portable format (CSV or JSON).
• Opt-Out: Unsubscribe from marketing communications anytime.
• Device Controls: Use your device's privacy settings to limit app permissions.

To exercise these rights, contact us at anujitha.apps@gmail.com.

8 Children's Privacy

Reteni is designed for users 13 years and older. We do not knowingly collect information from children under 13. If we discover we have inadvertently collected such data, we will delete it immediately. Parents or guardians concerned about a child's information should contact us at anujitha.apps@gmail.com.

9 Location & International Compliance

Reteni is operated from the United States and complies with international privacy laws including:

• GDPR (EU): We comply with General Data Protection Regulation requirements for EU users.
• CCPA (California): We comply with California Consumer Privacy Act for California residents.
• PIPEDA (Canada): We comply with Personal Information Protection and Electronic Documents Act.

10 Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or in-app notification. Your continued use of Reteni after changes constitutes acceptance of the updated policy.

11 Contact Us

For privacy-related questions, concerns, or data requests, please contact us:

• Email: anujitha.apps@gmail.com
• Response Time: We respond to all data requests within 30 days, or as required by law.
• Data Protection Officer: Available for privacy-related inquiries.